Refund policy

How do I make a return?

Spiritex will accept unworn merchandise within 14 days with a 30% restocking fee. Return authorization is not required. Return shipping is the responsibility of the customer unless proven defective. We do not accept returns that have strong odors. Please keep your purchases away from pets, smoke, and perfume until you are sure you want to keep them. Please ship back to us the item(s) you would like to return via your preferred shipping method, with the original invoice number, and indicate whether you would like to exchange it for another item of if you would like to return it all together. Items will be refunded in the manner of the original payment. You are responsible for return shipping and the 30% restocking fee. 

Please note, packages must be returned by a carrier that can provide guarantee of delivery. Spiritex is not responsible for packages lost during return shipment. We suggest using USPS Priority, UPS, or FED EX for reliable delivery with tracking numbers.

Send Returns to:

Spiritex Returns
2004 Riverside Dr. Suite TT
Asheville, NC
28804

How long do I have to make a return or exchange?

Spiritex will accept unworn or defective merchandise for return or exchange within 14 days of shipping date. Most returns are processed within ten business days of receipt in our warehouse. We will send you an email confirming that your return has been processed.

How will my return be credited?

Your return will be credited back to the original method of payment used to make the purchase. If you paid with a gift certificate a new gift certificate will be issued for the amount of the credit and emailed to you.